This amount is subject to change until you make payment. I have entered the SMTP and IMAP details correctly but it still won't send. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. by My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. , updated Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Townman, Gandalf, anneoconnor. Why cant my email address have BT.com in the display name? I know it exists because I can pick it up on ios and via BT Webmail. 23-04-2021 Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Apple may provide or recommend responses as a possible solution based on the information Fix a problem | BT Help That helps us fund This Is Money, and keep it free to use. A workaround would be to use another SMTP - for example gmail if you have a google account. 16h05. 14-07-2019 What does this mean? BT Email - best practices for postmasters and senders of email | BT Help, on That is because he has a Virgin Media email address, which would be deleted if he switched away. I can't afford the risk.'. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on on I can't send emails from my btinternet account on my iPhone Anyone else experienced this and got any suggestions on how to proceed? Not receiving @btinternet email. My email is not sending from my iMac (iCloud). BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. for DISH Protect Silver unless you call to cancel. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Typical script! on It is very annoying, I hope you guys reach me out soon. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. You may have to register before you can post: click the register link above to proceed. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Many customers find the BT community forum is a great way of getting help. Not receiving all emails on btinternet account - UKGSer Also, the web interface seems to be working just fine. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Announcements, Guides & Community Updates. Rachel Rickard Straus, Financial Mail On Sunday One further piece of information. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. only. This is going to need looking at by their email support team. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. The whole ISP domain is blocked. TalkTalk allows you to access your email account for 12 months after you switch. 23-04-2021 I changed "Authentication" to "Password" and clicked on "Save". Yesterday, I managed to contact BT via webchat. any proposed solutions on the community forums. 23-04-2021 Townman, Gandalf. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 11h40. I have deleted the app and reinstalled it. I can't send or receive messages in Outlook - Microsoft Support I cannot send even the simplest of messages this morning. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Just goes straight to outbox, then tries to send . 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Our standard shipping option is via Royal Mail airmail. It is they that should investigate why other email providers don't have this problem. Virgin Media says email accounts are only available to current customers. The accounts work on BT Webmail, both to receive and send. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake How can we as customers get BTs attention and ensure that there is a fix? This amount includes applicable customs duties, taxes, brokerage and other fees. Can I move my BT Email address to another account? Last Thursday, I stopped receiving email from my @btinternet.com account. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Have you had the chance to check if the issue persists on a different user account? My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Policies vary between broadband providers. By posting your comment you agree to the house rules, The comments below have not been moderated, By 2 days ago I suddenly stopped being able to send emails and get the message below. 20h13. ask a new question. by Today all of our emails addresses would receive, but not send. on Oops. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Problems with email | BT Help I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. The other two people that are having the same problem are using Samsungs, but haven't said which model. Email headers can be found by looking at the email item's properties. Maybe that's the issue, although there has been no problem up until yesterday. We can't ditch our broadband we'll lose our email address! on on I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 14h08. 26-08-2021 Delays in Emails being delivered can arise from a multitude of reasons. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. on email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". We repeated the test and the same thing happened. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. To start viewing messages, select the forum that you want to visit from the selection below. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. The problem usually resolves its self in a day or two. I've got a "failed delivery message". But again got error messages which I now cant remember. Thanks for the examples that have been provided so far. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Hopefully, we can get this resolved quickly. We shall never know, but fingers are firmly crossed that the service will return to normal. BT need to deal with this at a high level, NOT an individual user's account. Various errors messages. 15h04. BT are blocking the complete domain which the sender is sending from. 26-08-2021 on Do other emails they send get to where they need to go? The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. on 3) Import all of your contacts from your old account to your new one. . https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Hi A forum where Apple customers help each other with their products. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Thanks for the suggestion. I spoke too soon. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. MisterW, bobpullen. They forecast a response within 72 hours. 1) Set up an email address with a free service. Log in issues. Outlook.com not sending emails to btinternet email addresses Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I can send test messages to my iCloud e-mail but not other addresses. Its probably not directly relevant to your problem, but who knows with Apple!! So hardly time for a timeout to have occurred. We understand that you are experiencing issues sending emails. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. on Google Groups emails from BT & Earthlink addresses not getting Send yourself a test email. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I expect that they are simply burying their heads in the sand and do not look at all.