Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars is an online vehicle rental broker. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. When you rent a car, you will usually need excess coverage. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars does not own any physical locations or offices. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. they are untrustworthy. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Your voucher is normally issued 48 hours before the pick-up time. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You can also find this information in the pick-up and drop-off details. Wisecars flagged this review for containing harmful or illegal content.Read more. available for purchase from the car rental company, or. We can accept no further responsibility when there is no out-of-hours service available. Due to this protection, it cannot be read by any third party. Please keep in mind that inclusions may differ between car rental companies. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars will process your cancellation refunds in 7 days. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. If you do not agree with any part of them, you must not proceed with your booking. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Terms of Service - Wisecars We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars does not own or operate any Car Rental Companies. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you cannot find the confirmation email, please contact us via our website. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Find out how we combat fake reviews. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They may be needed if you wish to make a claim. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please keep in mind that any changes that you make to your booking will probably change the rental price. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Thank you guys for that excellence!!! Expired or provisional licences will not be accepted. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. If you have any questions, please feel free to contact us. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. We also ensure all reviews are published without moderation. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. It was very easy to make reservation and booked a rental car in a few minutes. They may be needed if you wish to make a claim. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Excess Protection covers up to USD 1000 of your excess. Please read carefully the terms of the Car Rental Agreement before signing it. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. You may also add additional drivers at the rental counter when you pick up your car. Amendments can only be made up to 48 hours before the pick-up time. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. However, please keep in mind that any changes that you make to your booking will probably change the rental price. As with any amendments, just scroll down to the bottom of this page and create a support ticket. What's Wisecars' cancellation policy? I will give you a five star rating. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). It is highly recommended to call the police even for the smallest of damages. Wisecars | Better Business Bureau Profile Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Experience right now is good only just booked will have to wait to see when I pick up the car. My trip to NZ had to be cancelled due to the cyclone that hit the area. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Wisecars is an independent travel broker who does not represent any particular car rental company. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Powered by, https://www.wisecars.com/en-gb/faq#contactSection. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. All cancellations outside of the aforementioned timeframes will not be refunded. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. There might be differences based on offers. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If not, you will need to purchase the cover at the car rental company counter. Read Customer Service Reviews of www.wisecars.com - Trustpilot The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Wisecars cannot amend the drop-off time once the rental has already begun. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. We used in October 2022. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Seamless booking experience and great price compared to all other websites. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. All rights reserved. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Please note, making a new booking may result in the change of the Car Rental Company. Only persons listed as drivers on the Car Rental Agreement can drive the car. We do not delete personal data on the request of a third party. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. 2023 Wisecars. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. The price is at end only a quarter of thee rate! Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Very easy process and had the best price on the internet. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Companies can ask for reviews via automatic invitations. Subscribe! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In such circumstances, we will cancel your booking with no liability whatsoever. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note, making a new booking may result in the change of the Car Rental Company. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You will find the telephone number in the Car Rental Agreement. Email Protect your account with two-step authentication Send code Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. All rights reserved. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Amendments can only be made up to 48 hours before the pick-up time. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If additional information is required, the process may be extended for another 28 calendar days. In peak periods this may not be achievable. There rating is probably false and it never mentioned a basic passage. - Wisecars Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. No charge will be made for amending your booking before the start of your rental. Wisecars Car Rental Comparison on the App Store The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Powered by, We use cookies to give you the best experience. Wisecars falsely advertised vehicles for rental on their website. Wisecars does not own any physical locations or offices. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Manage Bookings Online - Wisecars - Wisecars Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). It might take your bank extra time to settle the amount. 185. Please make sure you return the vehicle to the same rental company from which you collected it. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If additional information is required, the process may be extended for another 28 calendar days. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. All related documentation must be kept if an insurance claim is submitted. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Email Protect your account with two-step authentication They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Wisecars rtkelsek 2023 | Trustindex.io The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. The Car Rental Company must give its consent to repairs and replacements. ONWise users may obtain an online cancellation quote through our contract administration platform. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please read carefully the terms of the Car Rental Agreement before signing it.
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